Reid's Furniture has always recognized that our customers and staff are our greatest asset. Our commitment to excellent customer service includes ensuring that all people can access our goods and services.
We support the goals of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and will meet accessibility requirements by establishing policies, practices, and procedures consistent with the Accessibility Standards for Customer Service
(Ont. Reg. 429/07) and the Integrated Accessibility Standards Regulation (IASR) (Ont. Reg. 191/11).
Reid's Furniture is committed to providing goods and services in a manner that respects the dignity and independence of persons with disabilities. Our customer service will also be consistent with the principles of integration and equal
opportunity. We will make every reasonable effort possible to ensure that people with disabilities are given an equal opportunity to access our goods and services. Service will be provided in a way that allows people with disabilities to benefit from the
same services, in the same place, and in the same or similar way as other customers.
Reid's Furniture is committed to meeting the needs of all people with disabilities in a timely manner by preventing and removing barriers to accessibility. We are committed to treating all people in a way that allows them to
maintain their dignity and independence. We believe in integration and equal opportunity for all people including staff, potential employees, and third party individuals.
We will communicate with people with disabilities in ways that take into account their disability and train staff who communicate with customers on how to interact and communicate with people with various types of disabilities.
We will communicate with customers over the telephone by speaking slowly and clearly using plain language. Staff will be trained on how to use telephone relay service to communicate with customers. We will offer to communicate with customers in a
manner that is suitable to their communication needs, including e-mail, relay services and in person.
People with disabilities are free to use their personal assistive devices in all of our areas that are open to the public. Our warehouse and designated "staff only" areas are generally not open to the public. These areas will be accessible, if
necessary, with the accompaniment of a supervisor, and when there is no safety risk.
Reid's Furniture has a manual wheelchair, accessible washroom, and automatic door opener on our premises. We will ensure that these assistive devices are kept in good working order and that our staff, volunteers, and third-party contractors
are trained on the use of these devices.
We are committed to providing accessible invoices to all of our customers. Invoices will be provided in hard copy or e-mail format. Alternatively, the invoices can also be read back to the customer at any time by telephone or in person.
We will answer any questions customers may have about the content of the invoice in person, by telephone, or e-mail.
All published documents can be available, upon request, in hard copy, large print and e-mail.
Service animals are welcome in all areas that are open to the public, unless otherwise exempted by law. Support persons are also welcome in all areas that are open to the public. Our warehouse and "staff only" areas will be accessible, if
necessary, with the accompaniment of a supervisor, and when there is no safety risk.
Our staff, volunteers, and third-party contractors will be trained on how to interact with people with disabilities who are accompanied by a service animal and/or support person.
It is our understanding that we retain the right to ask for supporting documentation for a service animal if it is not readily apparent that the animal is a service animal.
We do not charge a fee for support persons to enter our premises. Notices will be posted if a fee will be charged for support persons during any special events hosted on our premises.
Reid's Furniture will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by persons with disabilities. This notice will include information
about the reason for the disruption, its anticipated duration, and a description of alternative facilities or service, if available. Notices will be placed at our entrance and service counters.
Reid's Furniture will provide training to staff, volunteers, and third-parties who deal with the public on our behalf. Those involved in the development of policies, practices, and procedures will also receive training.
Training will cover the following topics:
Training will be provided to new staff members within two weeks of employment. Ongoing training will be provided to existing staff when changes are made to the Accessibility Policy.
Reid's Furniture is committed to developing customer service policies that respect and promote the dignity and independence of persons with disabilities. Therefore, no changes will be made to this policy before considering the impact on
persons with disabilities.
Reid's Furniture will develop, maintain and document an Accessibility Plan that sets out the steps the company will take to comply with Ontario's accessibility laws and prevent and remove accessibility barriers.
This plan will be reviewed and updated at least once every five years. We will provide a copy of this document in an accessible format as required.
Reid's Furniture will consider accessibility when designing, procuring or acquiring goods, services or facilities to better serve persons with disabilities.
Reid's Furniture will provide training to staff, volunteers, and third-parties who deal with the public on our behalf, on the requirements of the IASR. Those involved in the development of policies, practices, and procedures
will also receive training.
Training will be provided to new staff members within two weeks of employment. Ongoing training will be provided to existing staff when changes are made to the Accessibility Policy. A record of training will be kept by Reid's Furniture.
Training will be appropriate to the duties of the employees, volunteers and other persons but all will be trained on the Ontario Human Rights Code as it pertains to persons with disabilities.
Reid's Furniture will continue to maintain an accessible feedback process in order to receive and respond to feedback from customers, employees and members of the public who have a disability.
Reid's Furniture will notify the public that we will provide, or will arrange for the provision of accessible formats and communication supports for persons with disabilities. Accessible formats will be provided in a timely
manner and take into account the person's accessibility needs due to disability. We will consult with the individual making the request to determine a suitable format.
Upon request, Reid's Furniture will provide emergency and public safety information in an accessible format.
Reid's Furniture will ensure that our Internet websites and web content conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level A except where this is impracticable.
Reid's Furniture is an equal opportunity employer. We will notify the public that we offer accommodation for job applicants with disabilities. Accommodations are available upon request during the recruitment, assessment, and selection
process. We will work with the individual to provide suitable accommodation in a manner that takes into account their disability. When making offers of employment, Reid's Furniture will notify the successful applicant of its policies for
accommodating employees with disabilities.
Reid's Furniture will provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary, and if Reid's Furniture is
aware of the need for accommodation due to the employee's disability. The information will be provided as soon as practicable after becoming aware of the need for accommodation.
Where the employee requires assistance, Reid's Furniture will, with the consent of the employee,provide the workplace emergency response information to the individual designated by Reid's Furniture to provide assistance to the employee.
Reid's Furniture will review the individualized workplace emergency response information when the employee moves to a different location in the organization, when the employee's accommodations needs are reviewed, or when Reid's Furniture
changes emergency procedures.
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