Accessibility Policy

Statement of Commitment: Reid's Furniture has always recognized that our customers and staff are our greatest asset. Our commitment to excellent customer service includes ensuring that all people can access our goods and services. We support the goals of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and will meet accessibility requirements by establishing policies, practices, and procedures consistent with the Accessibility Standards for Customer Service (Ont. Reg. 429/07) and the Integrated Accessibility Standards Regulation (IASR) (Ont. Reg. 191/11).

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Reid's Furniture is committed to meeting the needs of all people with disabilities in a timely manner by preventing and removing barriers to accessibility. We are committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity for all people including staff, potential employees, and third party individuals.

Customer Service Policy

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Telephone Services We will communicate with customers over the telephone by speaking slowly and clearly using plain language. Staff will be trained on how to use telephone relay service to communicate with customers. We will offer to communicate with customers in a manner that is suitable to their communication needs, including e-mail, relay services and in person.

Assistive Devices People with disabilities are free to use their personal assistive devices in all of our areas that are open to the public. Our warehouse and designated "staff only" areas are generally not open to the public. These areas will be accessible, if necessary, with the accompaniment of a supervisor, and when there is no safety risk.

Reid's Furniture has a manual wheelchair, accessible washroom, and automatic door opener on our premises. We will ensure that these assistive devices are kept in good working order and that our staff, volunteers, and third-party contractors are trained on the use of these devices.

Billing We are committed to providing accessible invoices to all of our customers. Invoices will be provided in hard copy or e-mail format. Alternatively, the invoices can also be read back to the customer at any time by telephone or in person. We will answer any questions customers may have about the content of the invoice in person, by telephone, or e-mail.

Documentation All published documents can be available, upon request, in hard copy, large print and e-mail.

Policy on use of service animals and support persons Service animals are welcome in all areas that are open to the public, unless otherwise exempted by law. Support persons are also welcome in all areas that are open to the public. Our warehouse and "staff only" areas will be accessible, if necessary, with the accompaniment of a supervisor, and when there is no safety risk.

Our staff, volunteers, and third-party contractors will be trained on how to interact with people with disabilities who are accompanied by a service animal and/or support person.

It is our understanding that we retain the right to ask for supporting documentation for a service animal if it is not readily apparent that the animal is a service animal.

We do not charge a fee for support persons to enter our premises. Notices will be posted if a fee will be charged for support persons during any special events hosted on our premises.

Notice of Temporary Disruption Reid's Furniture will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by persons with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or service, if available. Notices will be placed at our entrance and service counters.

Training for staff Reid's Furniture will provide training to staff, volunteers, and third-parties who deal with the public on our behalf. Those involved in the development of policies, practices, and procedures will also receive training.

Training will cover the following topics:

  • The purpose of the AODA and the requirements under the customer service standard
  • How to interact and communicate with people who have various types of disabilities
  • How to interact with people with various types of disabilities who use assistive devices
  • How to use assistive devices offered by Reid's Furniture
  • How to interact with people with disabilities who are accompanied by a service animal or support person
  • What to do if a person with a disability is having difficulty accessing our goods and services
  • Reid's Furniture policies, practices, and procedures relating to the provision of goods or services to people with disabilities

Training will be provided to new staff members within two weeks of employment. Ongoing training will be provided to existing staff when changes are made to the Accessibility Policy.

Modifications to this or other policies Reid's Furniture is committed to developing customer service policies that respect and promote the dignity and independence of persons with disabilities. Therefore, no changes will be made to this policy before considering the impact on persons with disabilities.

Integrated Accessibility Standards Regulation (IASR) Policy

General Requirements

Accessibility Plan Reid's Furniture will develop, maintain and document an Accessibility Plan that sets out the steps the company will take to comply with Ontario's accessibility laws and prevent and remove accessibility barriers. This plan will be reviewed and updated at least once every five years. We will provide a copy of this document in an accessible format as required.

Procuring or Acquiring Goods, Services or Facilities Reid's Furniture will consider accessibility when designing, procuring or acquiring goods, services or facilities to better serve persons with disabilities.

Training Employees and Volunteers Reid's Furniture will provide training to staff, volunteers, and third-parties who deal with the public on our behalf, on the requirements of the IASR. Those involved in the development of policies, practices, and procedures will also receive training.

Training will be provided to new staff members within two weeks of employment. Ongoing training will be provided to existing staff when changes are made to the Accessibility Policy. A record of training will be kept by Reid's Furniture.

Training will be appropriate to the duties of the employees, volunteers and other persons but all will be trained on the Ontario Human Rights Code as it pertains to persons with disabilities.

Information and Communications Standard

Feedback Reid's Furniture will continue to maintain an accessible feedback process in order to receive and respond to feedback from customers, employees and members of the public who have a disability.

Accessible Formats and Communication Supports Reid's Furniture will notify the public that we will provide, or will arrange for the provision of accessible formats and communication supports for persons with disabilities. Accessible formats will be provided in a timely manner and take into account the person's accessibility needs due to disability. We will consult with the individual making the request to determine a suitable format.

Upon request, Reid's Furniture will provide emergency and public safety information in an accessible format.

Accessible Websites and Web Content Reid's Furniture will ensure that our Internet websites and web content conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level A except where this is impracticable.

Employment Standard

Recruitment, assessment, and selection process Reid's Furniture is an equal opportunity employer. We will notify the public that we offer accommodation for job applicants with disabilities. Accommodations are available upon request during the recruitment, assessment, and selection process. We will work with the individual to provide suitable accommodation in a manner that takes into account their disability. When making offers of employment, Reid's Furniture will notify the successful applicant of its policies for accommodating employees with disabilities.

Workplace Emergency Response Information Reid's Furniture will provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary, and if Reid's Furniture is aware of the need for accommodation due to the employee's disability. The information will be provided as soon as practicable after becoming aware of the need for accommodation.

Where the employee requires assistance, Reid's Furniture will, with the consent of the employee,provide the workplace emergency response information to the individual designated by Reid's Furniture to provide assistance to the employee.

Reid's Furniture will review the individualized workplace emergency response information when the employee moves to a different location in the organization, when the employee's accommodations needs are reviewed, or when Reid's Furniture changes emergency procedures.