We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your Sales Consultant can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.
Defective Products Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify your Sales Consultant or a store representative of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact our Concierge Service Specialist by email at
Damaged Products All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange (if necessary) at no charge to you. Product(s) will be delivered by a local professional moving company for all local deliveries; Feel free to call us for our local delivery area. All products with Premium delivery (recommended) will be unpacked and inspected prior to delivery. Upon delivery, inspect your product for damage, and note any issues with the delivery team. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our
The Product Does Not Meet Your Needs If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products in use are not returnable. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or may incur a restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.
Special order merchandise (which is product that we do not have in stock) is subject to a restocking fee — even if not yet delivered — and will not be eligible for return if delivered and out of the box.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store’s policies. Please see our In-Store Policies that are listed below. Please
Shipping & Delivery Policy Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you chose our Premium Delivery, you will be notified of a 2-hour delivery window. Our “Free Shipping” or “Curbside Dropoff” will go our with a courier that will not be able to assist you with delivery. Please note the following: Credit card authorization and verification must be received prior to processing.
Shipping & Handling Costs Costs for these services will be determined at the time of purchase or shipment.
Terms We require 50% deposit at time of order, and all product must be PAID IN FULL before it will be scheduled for delivery or pick up. You can pay for your order with your Reid's Furniture Card, Debit Card, Visa, MasterCard, American Express, cash or cheque.
When using your Reid's Furniture Card, we require the administration fee, taxes and delivery charges to be paid in full at time of order. The administration fee varies by the program and by the term of the program. Please see store for details. Our Reid's Furniture credit card is operated through outside credit providers. These companies may at times charge annual fees on the card.
Price Guarantee We will gladly refund the difference if we feature your selections at a lower price within 30 days of purchase. Plus, we will match our competitors documented price with the same merchandise.
Custom Orders A Custom Order is defined as an order in which you have picked the fabric, colour or style of the merchandise. If a custom order is cancelled, 25% of the item’s price will be withheld as a re-stocking and handling charge.
Delivery to your Home We prepare our deliveries the day before, so please provide us with (2) two days notice should you have to reschedule your delivery.
Once we have planned our delivery route, we will call you with an expected arrival time. This will be a (2) two hour window. If we can not keep our appointment due to weather conditions, or delivery complications, we will call you again to keep you updated.
Our Delivery Team will unpack, inspect and assemble (as much as possible) your furniture prior to delivery. Some assembly may have to be done in your home.
There are also some special items that we do not assemble at all. These are called RTA (Ready To Assemble).
If it is a tight fit, our Delivery Team may ask your permission to continue with the delivery. They will do their best not to damage your house or your furniture. Unfortunately, we will not pay for damages to your home, however we will gladly repair any damage to your new furniture.
To minimize the risk of damage it is your responsibility to remove doors, pictures (and hooks), and ensure that all walkways are clear of debris and breakables.
Pick-Ups If you would like to pick-up your purchase, please call either your Sales Consultant or the store at least 1 day in advance, so we can prepare your order.
Your purchase will be in the manufacturers packaging, and may require some assembly by you. If you are purchasing a floor model, we will have it “wrapped” for you.
You will need to bring handling material, such as rope and blankets, with you.
Damage incurred by customer’s own transportation is not warranted.
Damages Deliveries:Please inspect your product at time of delivery prior to signing for goods. Be sure to note any issues on your delivery receipt prior to signing. We will promptly repair, or if necessary, replace the damaged item. Repair or replacement is at our discretion. We cannot accept responsibility for any damages that are not noted at time of delivery.
Pick-up order: If concealed damaged is found when opening your order, simply call our service department within 4 hours. We will gladly arrange a time for you to return the item for repair, or if necessary, replacement. Repair or replacement is at our discretion. We cannot accept responsibility for damages that are brought to our attention after 4 hours. Reid's Furniture is not responsible for damage incurred by customer’s own transportation.
Delivery from Manufacturer Delivery from our manufacturers can range from 2 days to 6 months (in non-Covid times) depending on the supplier. This varies greatly based on stock availability, production schedules, and geographic location. At time of order we can approximate delivery times based on information provided to us by the supplier. We will keep you abreast of any delays that may occur.
Storage Once your product arrives at our warehouse, you will have (30) thirty days to arrange for delivery or pick-up. After this period, you will be charged an additional 2% of the sale price per month for storage.
Returns Reid's Furniture will exchange or refund your regular priced furniture and accessory purchases within 48 hours on stock items only. You are responsible to pay a charge equal to 15% of the item’s price to cover our costs for cleaning, rewrapping and restocking the item(s). You are also responsible to bring the item(s) back or pay a pickup fee equal to the delivery fee paid at time of purchase.
Custom Order Items, Clearance Items, Mattresses, Bed Linens and Mattress Protectors cannot be returned and Fees for Extended Warranties, for Delivery and for administration fees will not be refunded. “As Is” Sales are final and no manufacturer’s warranty will be extended. Product must be returned to our warehouse, inspected and verified to be in good shape before a refund is given.
Comfort Guarantee (on Mattresses) Reid's Furniture will offer you a (90) ninety day Comfort Guarantee on your new mattress purchase providing that the following conditions are met:
The purchase of the mattress set must be accompanied by a Reid's Furniture mattress pad of the same size as the mattress.
The mattress pad must be used at all times.
You must keep the new mattress for a minimum period of 14 days, which is the normal adjustment period for sleeping on a new mattress.
If at the end of (90) ninety days you do not find the mattress comfortable, you will be allowed to exchange the mattress set for a model of equivalent dollar value or greater with payment of the dollar difference, delivery charge, and applicable taxes.
Warranties Reid's Furniture will warranty your furniture against manufacturer’s defects in workmanship and material for one year from the date of purchase, although some manufacturers do not offer a written or limited warranty. Repair, replacement or refund is at our discretion.
Manufacturer warranties for longer than one year are honored through Reid's Furniture and we will repair, replace, or refund as directed by the manufacturer.
Warranties apply only to furniture subject to normal use in the home and not to defects that are a result of negligence, misuse or accidents.
Furniture used in commercial, industrial or institutional settings is not covered by manufacturer’s warranty or any warranty that is sold or offered by Reid's Furniture.
Manufacturers do not warranty minute flaws or marks discernible only upon the closest examination.
Upholstered Furniture is warranted to the initial consumer for one year against manufacturer’s defect. Fading, pilling and shading are characteristics of certain types of fabrics and are not defects. Seat cushions may slip or shift slightly around foam cores and are not covered by warranty. Regular cushion rotation will reduce this problem.
Case Goods (Wood Products) are warranted by Reid's Furniture for one year against manufacturer’s defect. It is the nature of wood to have knots, mineral deposits, worm holes and unusual grain patterns. They are inherent to wood and are not considered defects.
Bedding sold in matched sets (mattress and box spring) is warranted to the initial customer for one year against manufacturer’s defect. Manufacturers will not warranty mattresses that have been stained; therefore, use of a protective mattress cover is highly recommended.
Should you require warranty repairs, we will gladly pick-up and return your product free of charge. We unfortunately are not responsible for supplying you with replacement product while this work is being done.