MEET OUR STAFF

Bette has always worked in the fashion industry. Her career spans 38 years at Sears where she worked in cosmetics, clothing and furniture. Her natural flair for color and style as well as her excellent customer service skills has made her an asset to the Reid’s team. Bette truly cares about her customers and is a natural at making people feel at ease with her no pressure approach and sense of humor. Working with people and assisting them in making the best furniture choice possible is her favorite aspect of her job. Bette is passionate about traveling and spending time with her husband, sons and beautiful grand children.

Most Memorable Moment at Reid’s: It’s hard to pick just one, there are so many, especially when you are surrounded by all the wonderful individuals that I work with and for. I like to be involved in the entire purchasing process and genuinely want the best for my customers.

Design Tip: If you find that coordinating your space difficult to figure out, we can set up an in-home visit with Patricia, our on site decorator. She really understands how to make a room come together, by adding all the right finishing touches.

Favorite Aspect of Working at Reid’s:The most rewarding aspect of working for Reid’s Furniture is simply the fact that the Boss is the owner. Working at Reid’s is like working alongside family, it’s locally run and we all take pride in the fact that the products we sell are great, lasting quality pieces. Every piece of furniture is customizable, and that shows what Reid’s is all about, and the customers always come first.

Kathy brings over 20 years of retail management and sales experience to Reid's Furniture. She has a diverse background of customer service and management experience. Throughout her career Kathy has worked in fashion, cosmetics and appliances all focusing on customer service. When Kathy is not at work she enjoys spending time with her two beautiful grand-daughters, family and friends.

Favorite Aspect of Working at Reid’s: Working for a locally owned family business! Here at Reid’s we have flexibility in choosing the manufacturers we represent, rather than taking direction from a large city head office – thus making our offerings a true representation of the wants and needs of Thunder Bay. That local flare has made us the number one furniture store in our community for a number of years.

Design Insight: It is important to me to build relationships with my clients to ensure they select the best product to suit their needs.

Design Tip: If the clients are having a difficult time deciding from our selection of fabrics and models, we offer a free in home consultation with our interior decorator to help choose the best product for your space.

Most memorable moment at Reid's: Most memorable moment at Reid's would be having my great customers from Sears contacting me to purchase their furniture from me at Reid's.

Patricia began her career as an event and communications manager for non-profit organizations in Edmonton, Alberta. Although she had a long successful career in her field she always wanted to do something that allowed for a little more creative freedom. Years of visiting the beautiful show suites of the condominiums her husband built inspired her to pursue her passion in interior decorating. She enrolled in the University of Alberta’s Faculty of Extension’s Residential Interiors Program. Shortly after the birth of their second child, Patricia and her husband Jamie decided to move back to their home town of Thunder Bay! Since then they have opened an interior decorating and home renovation business. Today you will also find Patricia working as the Interior Decorator at Reid’s furniture.

Design Insight: it is very important for me to carefully guide customers through the design discovery process. Many people do not know where to start! I ask many questions about the room, style preference and color. I draft the space to scale using sketch up. The program allows me to take the customer on a virtual tour of their room. It brings me immense joy to see how excited a customer becomes when they realize the full potential of their space.

Design Tip: Be true to you. If you absolutely love that cherished antique passed on to you by relatives – I will highlight it throughout the design. The process of decorating is to successfully take objects you love and incorporate them with your new furniture and accessories. Toss the idea that your house has to be just like those out of a fancy magazine. Let me show you how to make your house truly your home!

What is your favorite aspect of working at Reid’s: Working on in-home design projects with my talented colleagues. We are truly a team – the staff here are family and close to my heart.

Nelson joins the Reid’s team with over 25 years’ experience in sales and customer service. His long career began in the automotive industry and most recently as a flooring consultant.

Over his extensive career, Nelson has learned the importance of understanding a customer’s vision and goals when making such personal purchases. His desire to understand what you truly want and need has created long term relationships with his clients. He is knowledgeable, friendly and patient when assisting in making decisions about your home.

When not at work, you will find him spending time with his wife, step sons and beautiful grandchildren. Many of their adventures take place in nature with long hikes and fishing trips in summer; and skiing and snowshoeing in winter.

Design Tip: After working as a flooring consultant with various species of hardwood, laminate and vinyl clicks, I understand how important it is to ensure you are true to your dominant wood tone in a home. Ensuring occasional pieces are in the same family of colour as other features in your home is critical. If you are unsure, we have decorators on staff to assist you.

Favorite Aspect of Working at Reid’s: LOCAL OWNED BUSINESS! When you are purchasing from Reid’s you are working with a locally owned family business. You will never be dealing with the regulations of a big box store. Reid’s cares about the community that has been so loyal and you are treated like a longtime friend when you enter the  store.